Keeping Rainclear's customer data secure
We know that by choosing Rainclear Drainage, you've placed a great deal of trust in us. We also understand that you want the personal information you give us to be kept private as well as secure.
To reassure you that we feel the same way, here's how we will and, more importantly, will not use the personal information you give us.
By entering your personal information in this website, you accept that we may retain your information and it may be held by us or by WorldPay, which processes your payment on our behalf.
What we Collect and Why
When you shop with Rainclear Drainage, there are different ways we gather information about you: -
When you register with us, we ask for information such as your name, e-mail address, delivery address and contact details. We keep a record of this information.
If you place an order, WorldPay asks for your your credit or debit card details.
How we Use Your Personal Information
All the information we collect via our website or through correspondence with you is used to operate and improve the service we offer you. We are committed to using your personal information only for: -
Dealing with orders and accounts for the supply of our products.
Monitoring and improving the Rainclear Drainage website and our products.
Planning and managing Rainclear Drainage business activities, including analysing customers' shopping habits and preferences.
Enabling third parties to carry out technical, logistical or other functions on our behalf.
Conducting market research including statistical analysis of customer behaviour which we may disclose to third parties in depersonalised, aggregated form.
Providing you with information about the products we offer.
Preventing and detecting fraud or abuses of our website.
Allowing us to comply with any requirements imposed on Rainclear Drainage by law or court order.
The information that you provide us during registration, like your name, email and address information is stored on our server. Our server uses security measures such as password protected software and network security such as firewalls to keep you data secure. In addition the server is housed and monitored in a secure data centre based in the UK.
If you place an order with us online you will be directed to our secure payment provider RBS World Pay. All data transferred between yourself and World Pay is encrypted using SSL certificates which will offer you at least 128 bit encryption. In addition World Pay use a variety of security technologies and procedures to help protect your personal information from unauthorised access, use or disclosure. For more information about World Pay and their policies please visit their websiteLink opens in new window.
Telephone Card Payments
If you place an order with us over the telephone we will ask for and record the necessary card details to process your payment via RBS on our secure internet based virtual card terminal, (this is the same as an actual terminal used in retail outlets but based online). Once your payment has been successfully processed we will destroy your card details immediately; therefore should you wish to place further orders via the telephone we will request your card details again
The Company Secretary, Rainclear Drainage
Unit 34A, Techno Trading Estate
Ganton Way, Swindon, Wiltshire, SN2 8ES